John F. Kennedy International Airport or JFK has a Smartecarte Lost and Found office, which assists fliers in locating misplaced belongings at the terminals and surrounding areas. The JFK Lost and Found Office can be found at Terminal 4. It helps in collecting, sorting, and giving lost property back to its rightful owners. For the same, it is crucial to submit claims for the missing stuff in person at Terminal 4 or through the airport’s official website.

Where is Lost and Found at JFK Airport?

At John F. Kennedy International Airport, a Lost and Found department/office is located at Terminal 4. Also known as Smartecarte Lost and Found, at this complex, it can be found on Level 1, near the Arrival Lounge, outside the security area.
How to Report to JFK Terminal 4 Lost and Found Office?
To make an online claim with New York-JFK Lost and Found at Terminal 4, one can use its official website. Here, a form is required to be filled in with all the necessary information. For the same, the airport will not charge any amount/cost.
- Initially, open the official website of JFK Airport and choose “Lost and Found”.

- Complete 4 sections on the following page, inclusive of:
- Where
- What
- Your Information
- Submit Info.
- Include certain details in the “Where” part, such as:
- Your Email
- Cell Phone
- Airport Terminal/Airlines
- Location
- Enter a description of the lost item in the given box.
- Hit on the “Next” option to continue.

- Further, follow the on-screen instructions and complete the form by submitting it.
How Long Does the JFK Airport Lost and Found Office Keep Recovered Items?
As per the general rules, all items are retained by the TSA, airport lost and found division, and other authorities for a specific period so that the real owner can claim and get their items back. Fliers must know the area-based duration for keeping recovered items:
- The airport division will hold those items for 30 days.
- TSA will also retain such belongings for 30 days.
- Airlines and parking authorities may have different durations for storing items found.
- Once this period is over, the unclaimed items will be donated, auctioned, or destroyed.
SmarteCarte Lost and Found Contact Details at JFK Airport
Lost and Found Office | 347-684-3604 |
TSA (For Lost & Found Queries) | 866-289-9673 |
US Customs and Border Protection (For Queries) | 718-487-5164 |
At Kennedy Airport, a Lost and Found Office is located at Terminal 4. It ensures fliers have a positive airport experience while reporting and claiming their misplaced belongings. Even for the associated queries or information regarding services, this division can be approached.
Frequently Asked Questions
Yes, at Terminal 4 of John F. Kennedy International Airport, a lost and found office is available.
A flier can check the lost and found claim status via the website of JFK. Or, visit the airport’s Terminal 4 to know the same.
Presently, JetBlue does not have a specific lost and found division at JFK Airport. To file a claim, go to the airline/airport’s official website.
Currently, a lost and found office is unavailable at Terminal 1 of John F. Kennedy International Airport.
To claim for the lost items at JFK Airport, there is no charge. However, shipping and handling fees may be applicable.
At present, there is no TSA Lost and Found Office at Kennedy Airport. Items left at TSA checkpoints must be claimed online.
As soon as a missing item is located, the airport authorities will notify fliers via the registered email address.
All major credit cards are accepted at JFK Smartecarte Lost and Found for shipping recovered items.
After finding a missing item, usually, the lost and found office at JFK will keep it for around 30 days.
Yes, fliers of Aer Lingus can claim their JFK lost items online. For this, they can use the airport’s official website.
Just open the official website of JFK and navigate through the lost and found page. Here, you can see a form for the purpose. Fill out it correctly and submit it. Alternatively, you can call this division or visit the office in person for the same.
The lost and found office of John F. Kennedy Airport is located at the Level 1 of Terminal 4, near the Arrival Lounge and outside the security area.
To claim your ownership at the JFK Airport lost and found office, a passenger will need to show their identity cards along with the additional documents related to the items.
You can contact the officials of the respective airline at the airport or directly connect with the lost and found division to report the issue.