To help fliers find and reunite them with their missing belongings, ORD or Chicago O’Hare International Airport has a dedicated Lost and Found Office. Besides, multiple organizations like the Chicago Police are handling the queries for misplaced items for specific areas here. Depending on the area where a flier had last seen the belonging or bag, he/she can contact the concerned Chicago O’Hare Airport Lost and Found division. In case one is clueless about the last location, one can head to the nearest division/organization’s counter and seek its help. The same will be responsible for filing missing items’ complaints as well as collecting, classifying, and handing these to the right owners.
Where is the Office of Lost and Found at Chicago O’Hare?
At ORD Airport in Chicago, Illinois, the Lost and Found department is managed by different agencies. For some of these, the specific addresses or locations can be navigated.
| Lost and Found Division | Location |
|---|---|
| Lost and Found Office (Customs Area) | Terminal 5, ORD Airport |
| Airport Transit System Lost & Found | Terminals 1, 2, and 3 |
| Lost and Found services (Parking) | Close to terminals |
| Car Rental Lost and Found Office | Terminals 1, 2, 3, and 5 |
| Hudson News Lost & Found | Across different terminals |
How to Make a Claim with Chicago O’Hare Lost and Found Office?
To make claims with the Chicago O’Hare Lost and Found Office, travelers can utilize the dedicated contact numbers of the concerned department/area. They can also find the relevant email ID for the same.
| Location/Department | Contact Details |
|---|---|
| O’Hare Airport Transit System (ATS) | Phone: (773) 601-1817 |
| Email: lost@ohareats.com | |
| Food Services and Restaurants | (773) 377-7804 |
| Customs Area (Terminal 5) | (773) 686-3157 (US Customs) |
| Parking Facilities/Areas | For Keys Only: (773) 686-7530 (Standard Parking) |
| For Other Items: (773) 686-2385 (Chicago Police) | |
| Rental Cars/Multi-Modal Facility | (773) 462-9515 |
| Hudson News | (773) 686-7535 |
| Public areas across the terminals | (773) 686-2385 (Chicago Police) |
General Tips for Making a Claim
- Reporting a lost item as soon as possible increases the chances of finding it.
- When filing a claim, the traveller should share clear details about the item, such as its brand, colour, and any unique marks.
- The traveller should provide a phone number and email so they can be easily reached.
Chicago O’Hare TSA Office Lost and Found
Travelers can contact the TSA police right after they lose items at the respective checkpoints at ORD Airport.
- To make a claim, one can fill out the online form via the website of the TSA.
- One can also claim by calling on the TSA Lost and Found Chicago O’Hare division.
- Dial (773) 377-1210 during working hours to report the issue on call.
What is the maximum duration for keeping a lost item at ORD Airport?
Once an item is recovered, the lost and found division of Chicago O’Hare Airport will keep it for a certain period so that the owner or passenger who belongs to it can claim it. In case the item remains unclaimed, the authorities will take further steps for it.
- The airport lost and found office is liable to keep the recovered items, such as clothes, bags, jewelry, electronics, etc., for 30 days from the day it was retrieved.
- Any item that is found within the security checkpoints (that are managed by the TSA) will be held for 30 days by the TSA.
- Airlines and parking service providers may have different durations and rules regarding the storage of items found within their allocated space.
- All unclaimed belongings will be given to state agencies, charities, and even sold sometimes.
- To ensure the safety of a person, electronic gadgets will be destroyed with or without their memory.
Airline-Specific Lost and Found Facilities at ORD Airport
| Airlines | Location for Lost and Found Office | Telephone Number |
|---|---|---|
| Aer Lingus | Terminal 3 | 1-800-474-7424 |
| AeroMexico | Terminal 5 | 1-800-237-6639 |
| Air Canada | Terminal 2 | 1-888-247-2262 |
| Air France | Terminal 5 | 1-800-237-2747 |
| Air India | Terminal 5 | 1-800-621-8231 |
| Air New Zealand | Terminal 5 | 1-800-262-1234 |
| Air Serbia | Terminal 5 | 1-718-725-8642 |
| Alaska Airlines | Terminal 2 | 1-800-252-7522 |
| All Nippon | Terminal 5 | 1-800-235-9262 |
| American Airlines | Terminal 5 | 1-800-433-7300 |
| Austrian Airlines | Terminal 5 | 1-800-843-0002 |
| Avelo Airlines | Terminal 5 | (346)616-9500 |
| Avianca Airlines | Terminal 5 | 1-800-284-2622 |
| British Airways | Terminal 5 | 1-800-247-9297 |
| Cathay Pacific Airways | Terminal 5 | 1-800-233-2742 |
| Contour Airlines | Terminal 3 | 1-888-332-6686 |
| Copa Airlines | Terminal 5 | 1-800-359-2672 |
| Delta Air Lines | Terminal 5 | 1-800-221-1212 |
| Denver Air Connection | Terminal 2 | 1-866-373-8513 |
| EVA Air | Terminal 5 | 1-847-261-9900 |
| Emirates | Terminal 5 | 1-800-777-3999 |
| Ethiopian Airlines | Terminal 5 | 1 -800-445-2733 |
| Etihad Airways | Terminal 5 | 1-877-690-0767 |
| Finnair | Terminal 5 | 1-877-757-7143 |
| Frontier Airlines | Terminal 5 | 1-801-401-9000 |
| ITA Airways | Terminal 5 | 1-877-793-1717 |
| Iberia Airlines | Terminal 5 | 1-800-772-4642 |
| Icelandair | Terminal 5 | 1-800-223-5500 |
| Japan Airlines (JAL) | Terminal 5 | 1-800-525-3663 |
| JetBlue | Terminal 2 | 1-800-538-2583 |
| KLM Royal Dutch | Terminal 5 | 1-800-618-0104 |
| Korean Air | Terminal 5 | 1-800-438-5000 |
| LOT Polish Airlines | Terminal 5 | 1-212-789-0970 |
| Lufthansa | Terminal 5 | 1-800-645-3880 |
| Qatar Airways | Terminal 5 | 1-877-777-2827 |
| Royal Jordanian | Terminal 5 | 1-212-949-0050 |
| SWISS | Terminal 5 | 1-833-626-0737 |
| Scandinavian Airlines (SAS) | Terminal 5 | 1-800-221-2350 |
| Southern Airways Express | Terminal 2 | 1-800-329-0485 |
| Southwest Airlines | Terminal 5 | 1-800-435-9792 |
| Spirit Airlines | Terminal 2 | 1-855-728-3555 |
| Sun Country | Terminal 5 | 1-651-905-2737 |
| TAP Air Portugal | Terminal 5 | 1- 312-912-5652 |
| Turkish Airlines | Terminal 5 | 1-800-874-8875 |
| United Airlines | Terminal 5 | 1-800-864-8331 (Domestic), 1-800-538-2929 (International) |
| VivaAerobus | Terminal 5 | 1-866-359-8482 |
| Volaris Airlines | Terminal 5 | 1-855-865-2747 |
| Westjet Airlines | Terminal 5 | 1-888-937-8538 |
Chicago ORD Lost and Found offices are handled by different agencies. These include the airport police as well. All these divisions ensure passengers get their missing items or baggage back as quickly as possible. Besides, the area-specific divisions can be approached for quick redressal of the issue.
Frequently Asked Question
Yes, more than one lost and found office is available at the ORD Chicago O’Hare Airport.
Multiple agencies including airport police handle lost and found queries and concerns at ORD Airport.
Since different or location-based lost and found offices are at ORD, one can contact them accordingly. For instance, fliers can dial (773) 686-2385 (Chicago Police) if something is lost within the terminals.
To get in touch with the ORD lost and found ATS division, one can send their queries via email at Email: lost@ohareats.com
Passengers can either fill out the online form on the TSA’s official website or simply call (773) 377-1210.
To locate misplaced keys at standard parking, fliers can dial (773) 686-7530. For all other items at ORD airport, people can contact the Chicago Police at (773) 686-2385.
Even though filing complaints does not involve any fee, it is better to collect information about the same by contacting the Chicago O’Hare Lost and Found Office. While inquiring about the applicable fees, a traveler should ask about the charges levied for the recovered items if shipped to another region or country.
Fliers can get their lost items back at Chicago Airport by contacting the concerned Lost and Found office. However, they must get in touch with the officials during the standard business hours.
Various bodies are active at the Chicago O’Hare Airport handling the lost and found queries based on the areas. When it comes to reporting a lost and found item for the area that comes under the ORD Airport, the office is located at Terminal 5.
Although the ORD Airport lost and found office can be contacted 24/7, passengers can also seek assistance regarding the same at the general query desk available between 9 am and 5 pm from Monday to Friday.
To report a lost item, passengers will need to visit the lost and found division at the airport. In case the item is lost on the flight, in the parking area, or in transit, flyers must connect with the concerned department to file a complaint.
If a traveler is unable to contact the ORD lost and found office in person, they can either dial (773) 601-1817 or send an email to lost@ohareats.com.